Hello --
I have included lists of all the dependency files required to register the cystl16.ocx and the crystl32.ocx. Please make sure that the appropriate files are on the client machine, as this is the most common reason for failure in registering the OCX.
Another item to check is that the version number of each dll on the client matches what is on your development machine (or at least matches what is on another client machine where the app does work). I recommend using EXTREME CAUTION when moving dlls between a machine with one OS to another with a different one. Regardless of the machines' OS, if you choose to copy dlls, please make sure to back up the old ones in case something goes awry.
Please note that although the crystl32.ocx file can reside anywhere on your machine (as it is a registered file), its dependencies must reside in the system path.
Finally, I would suggest downloading the Dependendency Walker utility from the following link to help troubleshoot your issue:
You can point this utility to Crystl32.ocx on the client machine to determine which of its dependencies the OCX is having issues with. Working files show up in green or cyan, while non-working files show up in yellow, orange, or red. I am sure that you will find this utility extremely helpful.
To manually register the OCX after you have ensured that all the dependencies are present, you will need to select Start | Run and type in something like this:
regsvr32.exe "C:\Windows\System\crystl32.ocx"
"Complete list of Crystal OCX dependency files
4.0 1.0.0.22 Dependencies Comdlg.dll Crpaige.dll Crpe.dll Ctl3dv2.dll Gdi.dll Mfcoleui.dll Oc25.dll Ole2.dll Ole2nls.dll Shell.dll User.dll Win87em.dll
4.5 16bit 1.0.0.36 Dependencies Crpaige.dll Crpe.dll Ctl3dv2.dll Gdi.dll Mfcoleui.dll Oc25.dll Ole2.dll User.dll Win87em.dll
4.5 \ 3.0.1.32 32bit 1.0.0.34 Dependencies Advapi32.dll C02c40en.dll Comctl32.dll Comdlg32.dll Crpaig32.dll Crpe32.dll Gdi32.dll Implode.dll Mfc40.dll Msvcrt20.dll Msvcrt40.dll Ole32.dll Oleaut32.dll Shell32.dll User32.dll
4.6 4.6.37.14 Dependencies Advapi32.dll C02c40en.dll Comctl32.dll Comdlg32.dll Crpe32.dll Gdi32.dll Implode.dll Msvcrt20.dll Ole32.dll Oleaut32.dl Shell32.dll User32.dll
5.108 \ 5.112 16bit 5.0.0.206 Dependencies Commdlg.dll Crpaige.dll Crpe.dll Ctl3dv2.dll Gdi.dll Mfcoleui.dll Oc25.dll Ole2.dll Shell.dll User.dll Win87em.dll
5.108 32bit 5.0.0.208 Dependencies Advapi32.dll Comctl32.dll Comdlg32.dll Crpaig32.dll Crpe32.dll Implode.dll Mfc42.dll Msvcrt.dll Msvcrt20.dll Oole32.dll Oleaut32.dll Oledlg.dll Olepro32.dll User32.dll
5.112 32bit 5.0.0.209 Dependencies Advapi32.dll Comctl32.dll Comdlg32.dll Crpaig32.dll Crpe32.dll Gdi32.dll Implode.dll Mfc42.dll Msvcrt.dll Msvcrt20.dll Ole32.dll Oleaut32.dll Oledlg.dll Olepro32.dll User32.dll Version.dll
5.91 \ 5.96 16bit 5.0.0.106 Dependencies Commdlg.dll Crpaige.dll Crpe.dll Ctl3dv2.dll Gdi.dll Mfcoleui.dll Oc25.dll Ole2.dll Shell.dll User.dll Win87em.dll
5.91 \ 5.96 32bit 5.0.0.106 Dependencies Advapi32.dll Comctl32.dll Comdlg32.dll Crpaig32.dll Crpe32.dll Gdi32.dll Implode.dll Msvcrt20.dll Msvcrt40.dll Ole32.dll Oleaut32.dll Oledlg.dll Olepro32.dll Shell32.dll
6.135 \ 6.151 \ 7.192 16bit 6.0.0.606 Dependencies Commdlg.dll Crpaige.dll Crpe.dll Ctl3dv2.dll Gdi.dll Mfcoleui.dll Oc25.dll Ole2.dll Shell.dll User.dll Ver.dll Win87em.dll
6.135 \ 6.151 32bit 6.0.0.607 Dependencies Advapi32.dll Comctl32.dll Comdlg32.dll Crpaig32.dll Crpe32.dll Gdi32.dll Implode.dll Mfc42.dll Msvcrt.dll Msvcrt20.dll Ole32.dll Oleaut32.dll Oledlg.dll Olepro32.dll User32.dll Version.dll
7.192 32bit 6.1.0.609 Dependencies Advapi32.dll Comctl32.dll Comdlg32.dll Crpe32.dll Gdi32.dll Implode.dll Mfc42.dll Msvcrt.dll Msvcrt20.dll Ole32.dll Oleaut32.dll Oledlg.dll Olepro32.dll User32.dll Version.dll
NOTE: The files listed below are required on Win 3.x machines that do not have OLE 2.0 installed. This would include systems that don't have any such programs as Microsoft Word, Microsoft Excel, Microsoft Visual Basic (4.0 and higher), etc. If Ole2.dll is not found on a system, it must be installed and registered before the Crystal Custom Control (OCX) will register. Compobj.dll Ole2.dll Ole2conv.dll Ole2disp.dll Ole2prox.dll Storage.dll Typelib.dll "
hope this helps
E. McEvoy
Crystal Reports Consultant