Active Sync

[said07]

If I delete or open an email on my device it doesn't show as opened in my mailbox or deleted.
Is there a setting that I am missing?

Thanks for your time,

 

[reynolwi]

what version of windows mobile are you using? if it is windows mobile 5 or 6 are you using the push email? If not then your activesync is set to check your mailboxes every so often so when you change the status of a message or delete it doesnt update your exchange account until after it re-syncs with exchange.

Wm. Reynolds
Premise Communications
Texas Public Safety Solutions

http://www.rrwds.com

http://www.txpubsafety.com

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Network Error:
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[said07]

We are using Mobile 5.
How do I check if I am using Push email?

Thanks.

 

[reynolwi]

in active sync on the mobile device go to menu - schedule, and then change the the peak times and off-peak times settings to "as items arrive" which switches the phone to push email. the phone needs to have the latest device updates, and exchange server should be up-to date.

Wm. Reynolds
Premise Communications
Texas Public Safety Solutions

http://www.rrwds.com

http://www.txpubsafety.com

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Network Error:
Hit any user to continue

 

[reynolwi]

also in esm (exchange system manager) under global settings right click mobile settings and go to properties and ensure all 4 boxes under activesync are checked.

Wm. Reynolds
Premise Communications
Texas Public Safety Solutions

http://www.rrwds.com

http://www.txpubsafety.com

- - - - - - - - - - - - -

Network Error:
Hit any user to continue

 

[said07]

I did all of the above.
If I delete from the inbox and sync. Then my my email are deleted from the device but if I delete from the device and sync, the emails are still in the inbox.
Thanks for your time,