Activating business advocate

[Saiyan656]

Hello all!
I want to enable business advocate in our 6.3 CM with CC release 6.0.
On page 6 cust options it displays business advocate and is set to 'n' can I just change to 'y' and will we be good to go without any service affecting on production switch?

 

[Tolson]

The customer options page is a $$ item. You would need to purchase the feature from Avaya and they will generate a new license file for you allowing you to use the feature.

 

[Saiyan656]

Avaya Business Advocate, which is included in Call Center Elite 6.0, is a set of patented algorithms that...

https://downloads.avaya.com/css/P8/documents/100171605

Page 6 describes it's include now?

 

[smokinjoe2938]

Can't you turn this feature on from the web page

 

[montyzummer]

indeed joe is correct ,
on my server it is option 62 in the smi

62 ONOFF Business Advocate? FEAT_AGTALLOC Notes

That said if you have not purchased the feature previously i belive you will have to pay for it , but you can check from the server SMI licencing section

APSS (SME)
ACSS (SME)
ACIS (UC)