Activating a 2nd Rollover line?

[PTALLY]

Hello,


I amnot sure why I have this 2008 series phone which i put in 2 ext numbers they work fine. But when the person is on the phone and someone else calls voicemail picks up right away. How can I set this so that the rollover line rings before voicemail picks up? Any help would be great.

Thank you,

PTALLY

 

[lgarza1]

Make sure the "LHK" is set to 1 or whichever key # the rollover line is on.

lgarza

 

[PTALLY]

His LHK is set to 1 and his rollover line is on Key 1. What else could it be?

 

[me]

Try adding CFA into the CLS

 

[lgarza1]

Is HTA (Hunting Allowed) in the CLS?

lgarza

 

[PTALLY]

I don't think adding CFA is the issues as other phones setups don't have CFA and they work fine. I looked and yes HTA is already in CLS for this phone. I looked at another 2008 series phone setup that works and I can't see why it's not working. Anymore suggestions?

Thanks,

 

[lgarza1]

Is there any way you can copy/paste the TNB here? Is this phone set up as an ACD?

lgarza

 

[PTALLY]

The phone is not is any ACD here is the TNB:
TN 24 1 1 1
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
FDN 8000
TGAR 0
LDN NO
NCOS 4
SGRP 0
RNPG 7
SCI 3
SSU
LNRS 16
XLST
CLS CTD FBA WTA LPR PUA MTA FNA HTA NDD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDD
CFTD SFA DDV CNID CDCD MSID DAPD BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTU MCBN
RCO 0
HUNT 8000
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
DNDR 0
KEY 00 SCR 1000 0
01 SCR 1001 0
02 AO6
03 CFW 4
04 TRN
05
06
07 MWK 8000

 

[lgarza1]

Does this # appear on anyone else's phone? If so it needs to be "MARP"ed on this phone. I don't see anything else that appears to be wrong. If it isn't the MARP, then try outing the set and re-building it.

lgarza