If you're using a 7100- a phone with only one programmable button, then you need to bug the powers that be to get you a handsfree capable phone. T7316's, M7310's, and T/M 7208's are handsfree capable, but the 7100's don't have a microphone in them.
If you do have one of the "bigger" phones, then you're going to have to get into admin/installer programming (f**266344...) and change the handsfree setting on your extension to auto.
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