ACT!

[Olgaslad]

Hi,

We are using ACT! Professional 8. It's working fine on all computer but one computer won't do email. You can mailmerge things but once you click the finish button nothing happens.

I would be grateful for any help.

Thank you!

Olga

 

[GLComputing]

What email client?
What version of ACT! from Help | About?
Do single emails work?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Olgaslad]

We can do 'mail merge' and create an email or word document with info from ACT but once the email or word doc are finished and you clikc 'finish' button for the docs. to be created nothing happens. It's using outlook to send emails.

I don't actually work on the computer but just now thinking maybe could it besomething bettween outlook and ACT?

Outlooks if working fine.

It's ACT! 8.0 Professional.

Thank you for any help.

Olga

 

[GLComputing]

No error?
What version of Outlook?
Outlook connected to Exchange or POP3/SMTP?
Nothing in the Outlook outbox or sent items?
Have you added the ACT! address book to Outlook?
Have you tried removing and then re-creating the email settings in Tooles | Preferences

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Olgaslad]

No errors as far I as i was told. I can't work on the computer till this evening but will look into all the things you suggested. Hopefully it will be one of those - not that I'm expert on ACT!

Thanks a lot for the moment.

Olga