This may not be the rpoper forum but I thought maybe someone had come across this problem (I have also posted it on a Microsoft forum on this web site).
We have Outlook 2003 with Windows XP (all running with all the latest patches).
We use Act! version 6.0 to generate mailing lists which we use to send out monthly newsletters. Act builds the messages and sends them to Outlook's 'Drafts" folder. Oulook then proceeds to send out the emails.
We send out groups of 100 emails at a time (since Act can't handle more than 120 mass emails in this manner) until we have generated emails for all of our 1200 contacts. We always wait for all the messages to be sent out so the Outbox folder is empty when we start generating and sending a new group of emails. We also empty the "Sent Items" folder before starting the next group. By the way, these are all individual emails and not part of a distribution list. Act apparently cannot generate distribution lists for Outlook.
Here's the problem.
We continue to have problems with messages getting stuck in the Outbox. We seem to be ok sending out groups of 100 emails until we reach the 400 or 500 email mark. After that, the emails get "stuck" or go out at an EXTREMELY slow rate. We have tried optimizing Outlook (per various knowledge base articles on Microsoft's site), changed network cards, changed routers, checked with our broadband provider for any limitations (there are none according to Time Warner Roadrunner service), checked with Act support (no problems they are aware of), shut down our firewall (and anti-virus services as well), and even tried re-installing Outlook. We've had no luck so far. Also, we originally were sending the emails with attachments (approximately 250k each) so our thought was that maybe something was getting built up within Outlook and the file size became too large. To avoid this potential problem, we are instead sending the emails with links to our web sit to the pertinent documents so that the size of EACH email is now about 5k. This still didn't solve the problem.
HOWEVER, we recently noticed something interesting. If we shut down Outlook and do a re-start of XP, then the emails start going out again. Obviously this is an ok workaround but we certainly don't want ot be doing this on an on-going basis.
Any ideas? Thanks!
We have Outlook 2003 with Windows XP (all running with all the latest patches).
We use Act! version 6.0 to generate mailing lists which we use to send out monthly newsletters. Act builds the messages and sends them to Outlook's 'Drafts" folder. Oulook then proceeds to send out the emails.
We send out groups of 100 emails at a time (since Act can't handle more than 120 mass emails in this manner) until we have generated emails for all of our 1200 contacts. We always wait for all the messages to be sent out so the Outbox folder is empty when we start generating and sending a new group of emails. We also empty the "Sent Items" folder before starting the next group. By the way, these are all individual emails and not part of a distribution list. Act apparently cannot generate distribution lists for Outlook.
Here's the problem.
We continue to have problems with messages getting stuck in the Outbox. We seem to be ok sending out groups of 100 emails until we reach the 400 or 500 email mark. After that, the emails get "stuck" or go out at an EXTREMELY slow rate. We have tried optimizing Outlook (per various knowledge base articles on Microsoft's site), changed network cards, changed routers, checked with our broadband provider for any limitations (there are none according to Time Warner Roadrunner service), checked with Act support (no problems they are aware of), shut down our firewall (and anti-virus services as well), and even tried re-installing Outlook. We've had no luck so far. Also, we originally were sending the emails with attachments (approximately 250k each) so our thought was that maybe something was getting built up within Outlook and the file size became too large. To avoid this potential problem, we are instead sending the emails with links to our web sit to the pertinent documents so that the size of EACH email is now about 5k. This still didn't solve the problem.
HOWEVER, we recently noticed something interesting. If we shut down Outlook and do a re-start of XP, then the emails start going out again. Obviously this is an ok workaround but we certainly don't want ot be doing this on an on-going basis.
Any ideas? Thanks!
