ACT 7.0 and email

[esfahani]

I am having a problem with Act 7 email. It seems everytime I send an email, it sits in the outbox. That was never the case with 6.0 or 5.0, but this is really odd. Another question, is there any way I can completely disable ACT email, so that when I click the email link on a contact, it pulls up Outlook instead?

thanks from a Tek-Tips novice...

 

[bo111]

I am also having problems with my email sitting in the Outlook outbox. It is driving me nuts. I have tried to bypass this by connecting directly to the internet (under Tools/Preferences/Email)... but the smtp and pop3 codes for hotmail are not working either. HELP!!!!

 

[jhouser]

I am glad to see that I am not the only person having this issue as well. It usually happens when I send a bulk distribution email. I also have issues with it not showing the reciept of the mail being sent out..

 

[esfahani]

great, so now we have three who have the problem and not a soul with an idea on how to fix it. i might just have to go back to Act 6 , which itself had no such issue.

 

[Boathead]

Hi Folks -

Found this valuable forum while wrestling with another issue. Maybe I can return the favor.

I have the same problem with ACT emails getting stuck in the outbox and refusing to respond to the command to send them.

I now use ACT! 2005 ver. 7.0.1 which addressed some, but not all, known ACT! 2005 bugs.

This is a known problem that the folks at Best Software say they're looking into.

If memory serves, the problem has to do with the difference between previous versions of ACT and the current version interact with your mail server.

Try backing up your system and setting up another email account.

Check with your email server and see if the require authentication prior to log on.

Then under ACT!>Tools>Preferences>Email>Setup.

That should invoke the Email setup wizard, and somewhere near the end of the 5 or so steps it asks whether you need to authenticate with your email server, or not. Reply per the answer re. authentication received from your email server. If it doesn't work, they it again answering the check box the opposite way.

FWIT, I run 5 different email eddresses from within ACT! 2005 and only have done this with one email account. So when I send a response on any of the other 4 accounts it still gets hug up in the outbox until I move the copy to the outbox of the one account I've reconfigured, and then is sent.

HTH,

Boathead

 

[Headsets]

I have this same problem but it occurs only under two situations.

It only happens when I reply or forward and e-mail.

FWIW, I do have the authentication checked in my e-mail account.

I just started using ACT 2005 and just got the update and that is when the problem started for me; after the update. I am calling tech support next week as I am in the first 30 days.

I will pass on any info I get