ACT 2008 Sync Server Error

[Kindros]

I have ACT 2008 running on 6 machines. 3 of them are desktops and the remaining 3 are laptops. The main database is located on my machine with the rest syncing to it. I have no problems syncing up with all the desktops. When it comes to the laptops, I have only been able to get one to sync up.

I keep getting "Act is unable to connect to sync server. Make sure the main db is accepting incoming syncs and network sync service is running." That is on the remaining 2 laptops.

I have turned off the firewall on both the laptops and my machine. I have renamed the location of the remote databases to match their current location in the sync manager. These were the two solution I saw online and they have not worked.

Any help is much appreciated and if more information is needed, feel free to ask. Thank in advance for your help.

Vincent

 

[GLComputing]

Are the users on a lan or remote?
What version of ACT! (full build from help | About)?
ACT! standard or premium?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Kindros]

The users are setup using remote databases.
Here is the information from Help: ACT! by Sage 2008 (10.0) Version 10.0.0.237, Hotfix 1
It is also the ACT Standard version.

Thank you very much for any help you can provide.

 

[GLComputing]

I can tell you that ACT! 10.02 (available from the downloads page) fixes many sync issues

I would try the update and see how you go.

Notes: ALL systems need to be updated as it does a schema change

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au