Act 2007, Outlook 2003

[sbowling]

I cannot get the Act history to record my emails. I unchecked "Use Microsoft Office Word 2003 to edit emails' in my outlook, I went under my History tab in Act and my options are correct, I have all dates, all types, and all users selected. I clicked on an email in Act and sent it. It is still not showing under my history. Everything else show, faxes, changes, etc.

Is there anything else I can do to get the history to record my emails?

 

[GLComputing]

What full build of ACT! - from Help | About?

Have you added the ACT! database as an address book in Outlook?

Have you checked the settings in the ACT! tab in the Outlook Options?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

Join the LinkedIN ACT! Fanatics Group

http://www.linkedin.com/e/gis/49896

 

[sbowling]

Version 9.0.1.162

I have added the Act Database as an address book. I went to Mail Setup, Email Accounts, Add a new directory or address book, Additional Address books, selected Act address book, and it says it already exists cannot specify twice. So with that said, I am assuming I have it.

There is not an Act tab in my Outlook Options, I am using Outlook 03 and I only have Preferences, Mail setup, mail format, spelling, security, other.

 

[GLComputing]

Try this:

http://kb.sagesoftwareonline.com/cg...ine.cfg/php/enduser/std_adp.php?p_faqid=14261

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

http://blog.glcomputing.com.au

Join the LinkedIN ACT! Fanatics Group

http://www.linkedin.com/e/gis/49896

 

[sbowling]

Thanks, it was the very last option, making sure it wasn't disabled, but it finally worked! Thanks for your help!