ACT! 2007 (9) returns to default settings after checking for update

[Storyteller]

Hello All,
Has anyone else experienced this?

I am a single user of ACT! 2007 (9) and it is currently set to check for updates every 10 days. Last week when I started ACT! I was prompted to check for updates. So I said yes and after it checked for updates I was informed that I was up to date. After that the "Getting Started" wizard opened and I was prompted to create a new database.

I quickly canceled that and opened my regular database. That is when I notice the following:
- Custom commands on toolbars have been disabled and the icons have been supersized
- Custom calendar settings (7 day work week) has been reset back to M-F
- I backed up the database/personal files and thankfully I checked the path as it was reset back to default location instead of the custom path I had set previously.

What is worse, I have been prompted a couple of times to check for updates and each time I have canceled and I have now gone into Tools-->Preferences and turned off the check for updates option.

Has anyone else experienced this behaviour? I sent an email to AskDavid@Sage.com outlining this issue (not that I expect an answer).

Regards,
Michael

 

[GLComputing]

What "exact" version of ACT! are you running from "Help | About"?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Storyteller]

Hello Mike,
The "exact" version of ACT! is: ACT! by Sage 2007 (9.0) Version 9.0.1.162

I am not sure if this is the most up to date. But, according to the auto update feature it is.

Any advice you can offer would be greatly appreciated.

Regards,
Michael

 

[GLComputing]

That's the last version that will ever be delivered from ACT! 9, so you can turn off the auto-update feature.

However, there have been several Hotfixes released since.

Get the latest Hotfix 3 from -

http://tinyurl.com/2cpgbh

This might fix the problem

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Storyteller]

Hello Mike,
Thanks for the information. I've downloaded the hotfix you suggested and apparently it is strictly for the Web version of ACT!.

I am downloading hotfix 2 (as it contains both 1 & 2) and see where that takes me.

Thank you for your assistance with this.

Regards,
Michael

 

[GLComputing]

Sorry, I might have given the wrong link.

Try

http://tinyurl.com/29n9bt

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Storyteller]

Hello Mike,
Thanks for the quick reply. The joy of being in different time zones ;-}

You were correct the first link was incorrect. So, I'm now downloading the correct hotfix version and will give it a try.

Once again thank you for your tireless support on this and the many other forums you monitor.

Regards,
Michael

 

[Storyteller]

Hello Mike,
Well it looks like I am in a pickle now.

I've installed hotfix 3 and after restarting ACT! I get a dialog box stating the following:

"Your trial version has expired . . . ." now I am stuck trying to register ACT! on a Saturday night. Hmmmm, I wonder if I call the phone number I will get an answer.

The worst thing is that all of my registration information is in my Notes. Go figure.

Mike, do you know if this is a typical behaviour or have I stumbled upon something new?

Regards,
Michael

 

[GLComputing]

I haven't heard of that happening before.

I can only guess something was corrupt in the registration system and the Hotfix couldn't properly update it

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Storyteller]

Hello Mike,
I am currently working through KB article: 14245 "You are Prompted to Register ACT! After You Have Already Registered the Program"

Earlier today I backed up the database and personal files. In addition I used ACTdiag to modify the number of processors used to two. I did look at the other options available, but did not change anything else.

I'll keep you informed on how this goes. Else, I am waiting until Monday morning to deal with this.

Regards,
Michael

 

[GLComputing]

How many processors do you have
Are you using a Premium version of ACT!?

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Storyteller]

Hello Mike,
My computer specs are as follows:
- Intel Core 2 Duo 2.40 GHz
- 3 Gigs 800 MHz RAM
- C drive is Raid 0 (2x250Gigs) SATA
- Windows XP Pro SP2

I am using ACT! by Sage 2007 (9.0) not ACT! by Sage Premium.

I have been working my way through the KB article and it looks like I will be waiting until Monday morning to sort this mess out. Although I could restore my registry if you have any other suggestions.

I am going to trust they have my registration information on file and after a few questions I can be up and running.

Regards,
Michael

 

[GLComputing]

If you're not use Premium ST, it will only use one processor... which is all that you have anyway

If it's put you back to trial mode, only a call to re-register will fix it

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust

http://www.GLComputing.com.au

 

[Storyteller]

Hello All,
To close this thread.

I phoned ACT! customer support this Monday morning and after being on hold for 20+ minutes I activated my ACT! over the phone.

I would suggest all ACT! users take a screen shot of "About ACT!" dialog box. This box shows your serial number, which is a valuable number that you need.

Hotfix 3 has been applied and I am back in business.

Regards,
Michael