Act 2000 and Citrix

[TRESIA]

I have remote people accessing Act 2000 through Citrix and it is horribly slow. I might have 5 users accessing the same database at the same time. It is taking them 10 minutes to open the program and then another 10 to get query results. Notes that have been added are disappearing and/or being copied to incorrect contacts. Any suggestions?

 

[donnadee]

Have you tried turning off the Speed Loader?

When's the last time the admin person cleaned/compacted the act database?

It deposits lots of temp files.
Can you disk clean and defrag the Citrix Server?

 

[TRESIA]

donnadee:

We compress and reindex the Act database on a daily basis. I will try cleaning the hard drive and defraging the Citrix Server. How do you turn off Speed Loader?

Thanks for the advice.

Tresia

 

[donnadee]

I know speed loader puts itself in the start menu on regular workstations.

I'm not sure if it would on Windows NT4 or 2000 terminal services, etc., but it's worth a shot.

See if it (or another act side bar/quickie tool bar comes up on the Task manager when someone is in Act.

Or maybe something like this could help:

http://www.biesfa.com/act!2000_&_citrix.htm