ACS - Real slow Centrex Forwarding?

[Pete27]

I had a question for the ACS gurus out there.

I am working with an ACS R6 phone system that has a call forwarding option to a centrex line which connects to a sister office, also running a similar ACS system and it's taking forever.

From the moment you hit the number to be transferred, it takes about 10 seconds to get a ring at the other location's site. (There's a half second of hold music, a quick series of clicks which sound like it's dumpped your call entirely, then 10 seconds of silence, followed by another click, then it starts ringing.)

Through the ACS/Partnermail programming it says it's a centrex transfer. If I dial the same centrex number from one of the phones at that location, it rings instantaneously at the second location.

I'm new to supporting phone systems, and am assisting a small business with the basics of their system - changing voicemail passwords, locating extensions lines, etc. Essentially sorting out a lot of undocumented mess...Any suggestions on how I can troubleshoot this or gain more insight on what is taking place within the system is appreciated!

Pete

 

[TouchToneTommy]

You need to get ahold of a butt set so that you can monitor the line while the voice mail is doing the Centrex transfer.

The voice mail will do a flash, pause, dial the number, pause flash, pause, and finally disconnect.

Since it's a Centrex number, are you dialing the while 7 digit telephone number, or the abbreviated Centrex intercom code?

There's not really much you can do to speed up the dialing sequence. You may or may not want to alert the caller that the call is being transferred off-site, and to be patient.