ACS R6 time issue

[Telecomboy]

I have never seen this time issue before, wondering if it is a bad processor. The client was originally complaining the time change anytime a new call came in (they have caller id). I fgured it was the Partner synching to the caller id being sent causing the issue. But, when I went on-site this morning, I discovered that isn't what is happening.

I set the time properly, then made an inbound call from my local cell phone. The time changed to 12:29am. The date remained correct.

I then did a reset save all, then changed the time to the proper time again. A call came in and the time changed to 12:31am. The date remained correct.

I then defualted the processor, programmed the basics back on, and made a call in. The time changed to 12:39am. and the date changed to 5/8/11.

I waited a few minutes, called in again, and the time kept on ticking (I believe it was at 12:41am) and the date stayed at 5/8/11.

It doesn't appear to be setting itself to caller id. It appears it is just reverting to it's own clock which happens to be off.

Anyone else seen this?

 

[TouchToneTommy]

First, are you sure it is an R6, and not a later 7 or 8?

7 with the patch and 8 synch to CID, 8 can turn the feature off.

I've had CLECs deliver lines via sip and an iad, and have the time stamp on CID totally off.

 

[Telecomboy]

It's definitely an R6. And they have plain old pots lines from ATT.

 

[SYQUEST]

Then the processor may have a bad clock chip or a bad crystal. Try another processor.

....JIM....