acs r5 no music on hold port!

[cmcdan1523]

Is there a way to add MOH to a Partner ACS r5 with no MOH port?
Maybe tip and ring?
Thanks.

 

[TouchToneTommy]

What ACS doesn't include a MOH port?!?

 

[cmcdan1523]

This is the first one I ever saw w/o MOH. No marking on the processor and just a blank plat where the RCA jack should be located.
The vendor said I did not request that option. I wasn't aware that was an "option".
Unfortunately this had been in place for a year before the store told me it doesnt have MOH, so I don't have much recourse to the Avaya business partner.

 

[Dexman]

As far as I know, MOH has been an included feature on the ACS processors from day #1.

My guess is that the processor is possibly an old Partner 206 which needed a coupler connected to port #15 to provide MOH.

Here is a link to the part in question:

http://metrolinedirect.com/musmohcoup1.html

 

[exsmogger]

If this is an ACS I'm guessing the RCA jack broke off the board due to lousy surface soldering.

Brian Cox

http://www.jandjcommunications.com

 

[1043]

Go to a display phone and hit "feature 59" and report what comes up on the display.

 

[newjerseyvoice]

I'm curious to find out what processor it is. Even Partner SOE has MOH.

New Jersey Voice and Data LLC

http://www.newjerseyvoice.com

 

[TouchToneTommy]

"This is the first one I ever saw w/o MOH. No marking on the processor and just a blank plat where the RCA jack should be located."

Are you sure you're not looking at a 308 expansion card instad of the Processor? The 308's have the same case as the processor, then have a cover installed where the MOH and PC cards would be located.

 

[skip555]

Are you sure you're not looking at a 308 expansion card instad of the Processor? The 308's have the same case as the processor, then have a cover installed where the MOH and PC cards would be located.

I didnt think a 308 could be used a as a stand alone like a 206 ?

 

[exsmogger]

skip555,

Yes they can. Just plug a power cord directly into the ACS and you have a working 3x8 system.

Brian Cox

http://www.jandjcommunications.com

 

[skip555]

thanks brian , they say you should learn something new every day , so now I got today coverd

 

[Dexman]

A point of clarification. I know you can use a Partner ACS processor as a stand alone.

Maybe I am mis-reading exsmogger's reply, but does the reply indicate that you can use a 308 EC as a stand alone? I don't think that would work.

 

[exsmogger]

A 308EC is only an expansion. It will not work as a standalone.

Brian Cox

http://www.jandjcommunications.com

 

[TouchToneTommy]

I'm thinking that it might be an ACS and a 308 in a 2-slot carrier, which puts the 308 on the outermost side of what you see. Maybe just missing the Processor up against the wall?

 

[skip555]

oops I got to unlearn it then .

 

[cmcdan1523]

exsmogger is exactly correct. After reading your information and having the store manager provide a little more detail, he verified that the spot was labeled and it was just missing the RCA jack. It must have broken off and fell inside. I have a spare r5 processor I am going to send down to him since this was installed nearly 2 years ago.

 

[exsmogger]

Glad you figured it out. I've seen a few of these with the RCA jack rattling around inside. It's not easy to resolder, but it can be done.

Brian Cox

http://www.jandjcommunications.com