ACS R3.0 - Extensions on Processor Don't Work 1

[pvision]

I have an ACS R3.0 processor, VS 5.0, and 206E expansion module. System was working flawlessly until today. I can no longer use any of the extensions on the ACS unit for line access or intercom - all I get is static. However, extensions on the 206E work fine, voice mail works fine for ALL extensions, and I can still access system programming on the ACS from extension 10, even though I cannot use it for conversations.

I have tried powering off and back on again several times. Once or twice, I was able to get 3-5 minutes of usage on extension 10 before the static came back. Most of the time, however, resetting does no good.

Any suggestions?

 

[itpphoneguy]

Bad power supply in the ACS?

 

[pvision]

Makes sense. UPS went bad, so Partner system may have powered off and on during a power outage or brownout. Any suggestions on getting it fixed?

 

[mrpeabody]

Static on extension ports is the most common hardware issue I run across in the field, although not so much on the ACS as the older Partners (maybe this is just age-related). The static is not usually related to power-outages/surges as it is to "getting-worse-over-time" scenarios. We are on the west coast and moisture may be a factor. Our only solution has been to replace the card with a new/remanufactured card. Bummer that in your case it's the processor!

 

[itpphoneguy]

Sudden failure. It doesn't seem to be the 206 type failure. I'm sure someone can suggest a service solution. If the processor can't be swapped out for service, you may need to purchase another pvision :-( .
-Chris

 

[pvision]

Thank you mrpeabody and itphoneguy for your responses. I'll pursue getting it repaired or replaced.

By the way, is there any upgrade or "trade-up" available for the 206 R4.1 processor? I have one that has seen very little use, as I replaced it with the ACS when I purchased PM VS 5.0.

Thanks again for your help.

 

[itpphoneguy]

Well pvision,
You can use it as a 206 expanson for your system.