Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
ACS PROCESSOR 6.0
- Thread starter IT222
- Start date
No, on the 3 digit station numbers.
Yes on the company directory, if it's a VS you will have to put them in a message and point a selector code to it and instruct the caller to dial *8 and the station they want, if it's a Messaging VMS you have dial by name.
Hope this helps
A trusted source for years.
Yes on the company directory, if it's a VS you will have to put them in a message and point a selector code to it and instruct the caller to dial *8 and the station they want, if it's a Messaging VMS you have dial by name.
Hope this helps
A trusted source for years.
Or as Avaya calls it a (Directory Listing) for the Messaging. Didn't want to confuse you.
A trusted source for years.
A trusted source for years.
Are there work around to implement the 3 digit extension? If not, are the modules or VM cards that can work with my Partner ACS R6.0. Looks like this ACS processor is going into the trash can if it can't do 3 digit extension option.
My current system:
Partner ACS R6.0 Processor
Partner VM PC card R3
Please advise a work around for 3 digit extension and company directory, with search feature or an alternative low cost system.
TIA
My current system:
Partner ACS R6.0 Processor
Partner VM PC card R3
Please advise a work around for 3 digit extension and company directory, with search feature or an alternative low cost system.
TIA
- Thread starter
- #5
Well by what you have as your equipment you have two problems. 1. there is no work around for the 3 digits, 2.the PC mail needs to upgraded to a VS or Message unit.
Sorry I know this isn't what you wanted to hear.
A trusted source for years.
Sorry I know this isn't what you wanted to hear.
A trusted source for years.
Telprog,
What is your recommendation to get a 3 digit extension implementation?
Even with the expansion modules for the partner ACS R6.0 system, the 3 digit is impossible? No way to map the 3 digit to 2 digit?
I have a 2 port voice messaging pc card for the acs processor and it seems it is very limited on what it can do as far as a company directory. What is your recommendation on a PC that will allow me to do company directory search by last name, first name.
The goal here is to salvage what I have and not toss it into the trash can. If I have to toss it, then what is the next cost effective solution with Avaya systems? or do I have to go with AT&T or other brands?
TIA
What is your recommendation to get a 3 digit extension implementation?
Even with the expansion modules for the partner ACS R6.0 system, the 3 digit is impossible? No way to map the 3 digit to 2 digit?
I have a 2 port voice messaging pc card for the acs processor and it seems it is very limited on what it can do as far as a company directory. What is your recommendation on a PC that will allow me to do company directory search by last name, first name.
The goal here is to salvage what I have and not toss it into the trash can. If I have to toss it, then what is the next cost effective solution with Avaya systems? or do I have to go with AT&T or other brands?
TIA
There is no work around for the 3 digits at all with the partner system, 2 digits is all you get.
The PC mail isn't going to do much either, it's very limited. I would suggest a Message R6 or R7. Just so you know it's not the ACS processor that does the directory search it's the Voice mail unit.
If you are insistent on having 3 digits you can always go to a Magix or Legend system. Is there a special reason you want 3 digits?
A trusted source for years.
The PC mail isn't going to do much either, it's very limited. I would suggest a Message R6 or R7. Just so you know it's not the ACS processor that does the directory search it's the Voice mail unit.
If you are insistent on having 3 digits you can always go to a Magix or Legend system. Is there a special reason you want 3 digits?
A trusted source for years.
itpphoneguy
Technical User
Hi cfunk11,
Another Avaya option would be iP Office. All of these are excellent systems. If the need for 3 digit extensions is hi enough, it'll cost $$$$. This is too bad since the Partner is a great system. It's very flexible and easy to program as well.
-Chris
Another Avaya option would be iP Office. All of these are excellent systems. If the need for 3 digit extensions is hi enough, it'll cost $$$$. This is too bad since the Partner is a great system. It's very flexible and easy to program as well.
-Chris
telprog,
The only reason for 3 digit vs 2 digit is to group extensions into departments. i.e. 100s will be sales, 200s, engineering..300..etc...
Any recommendation? I'm not planning to spend over $1000 on top of my existing ACS R6.0 + VM + Handsets.
TIA
The only reason for 3 digit vs 2 digit is to group extensions into departments. i.e. 100s will be sales, 200s, engineering..300..etc...
Any recommendation? I'm not planning to spend over $1000 on top of my existing ACS R6.0 + VM + Handsets.
TIA
itpphoneguy
Technical User
Hi TIA,
Do you just want to transfer calls to a group? If so, put the extensions in a hunt group (771-776) or a calling group (71-74). The customer can dial the group directly or they can be transferred to it by voicemail selector codes or the receptionist.
-Chris
Do you just want to transfer calls to a group? If so, put the extensions in a hunt group (771-776) or a calling group (71-74). The customer can dial the group directly or they can be transferred to it by voicemail selector codes or the receptionist.
-Chris
Yes you could set up you different departments as groups like Chris posted, then point the selector code to them.
A trusted source for years.
A trusted source for years.
thanks guys. You have all given me valuable information.
I do have to agree, the partner acs is very easy to setup and use, but the office setting is growing and will need 20+ extensions instead of the (3x8) from the acs r6.0 processor.
Now, going to the partner voice messaging R3.0, the selector codes that performs direct extension transfer is a little confusing. If I program "1" to perform direct extension transfer or to transfer to extension #12 for example, then how do people key in extensions to by pass the AA if all my extensions are 10-17.
TIA
I do have to agree, the partner acs is very easy to setup and use, but the office setting is growing and will need 20+ extensions instead of the (3x8) from the acs r6.0 processor.
Now, going to the partner voice messaging R3.0, the selector codes that performs direct extension transfer is a little confusing. If I program "1" to perform direct extension transfer or to transfer to extension #12 for example, then how do people key in extensions to by pass the AA if all my extensions are 10-17.
TIA
itpphoneguy
Technical User
Hi TIA,
I normally view 1,2,3 attendant options as bad programming. Kinda Notelish. You are right though. Do not use anything in your dial plan. This normally means avoiding 1,2,3 maybe 4 and 5. You can use 5,6,7,8,9.
The new R7 proc. is a 5X9 card - cool. I'm hoping to see 5 X 9 expansion cards. This will extend the density of a Partner system. If you need more extensions and not lines, there is an 012 card. That's 12 extensions, no lines.
From the sounds of it, you are using the PVM card (plugs into the processor). At some point (soon), the lack of voicemail ports (now 2) will have you buying the Partner Mail R7. You will never know how you were able to survive on the PVM card.
-Chris
I normally view 1,2,3 attendant options as bad programming. Kinda Notelish. You are right though. Do not use anything in your dial plan. This normally means avoiding 1,2,3 maybe 4 and 5. You can use 5,6,7,8,9.
The new R7 proc. is a 5X9 card - cool. I'm hoping to see 5 X 9 expansion cards. This will extend the density of a Partner system. If you need more extensions and not lines, there is an 012 card. That's 12 extensions, no lines.
From the sounds of it, you are using the PVM card (plugs into the processor). At some point (soon), the lack of voicemail ports (now 2) will have you buying the Partner Mail R7. You will never know how you were able to survive on the PVM card.
-Chris
I agree with Chris, the R7 will open a whole new world of options for, if money is an issue you should even be able to find a R1 or R6 for even less $. And always stay away from your dial plan when assigning selector codes.
A trusted source for years.
A trusted source for years.
TouchToneTommy
Vendor
Here's a funky way to get 3 digit extensions, at least from the auto attendant. Selector code 1 goes to a submenu, which has a "silent" message, and the selector codes in that submenu are set to Direct Extension Dial. So if I dial 110 at the auto attendant, the first "1" sends me to the submenu, and the next "10" sends me to ext. 10. You could send selector code 2 in the auto attendant to the same submenu, and then "210" would also send you to ext. 10. It's not great, and you still live with 2 digit extensions in the physical world, but you trick your callers into dialing 3 digits from the AA.
itpphoneguy
Technical User
Hi TTT,
You sly fella. At this point TIA only has the PVM card. No options, no joy. I like your suggestion though.
-Chris
You sly fella. At this point TIA only has the PVM card. No options, no joy. I like your suggestion though.
-Chris
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Locked
- Question
- Locked
- Question
