ACS, Partner Messaging 7.0, AA, Hunt Group, Voicemail.

[monkeyevil]

I've done a lot of searching, but I'm making myself more confused.

My AA covers all 3 incoming lines, answers after 2 rings. We don't ever pick up the call before it goes to the AA.

I have a menu: Press 4 for sales, 5 for current orders, 6 for tech support.
selector 4 transfers to hunt group 4 (#774)
selector 5 transfers to hunt group 5 (#775)
selector 6 transfers to hunt group 6 (#776)

That's all fine. The phones in the hunt ring as long as DND is not enabled.

I have mailboxes for each hunt group, then work fine, they phantom into ext 10 (our front desk)

The problem is if someone doesn't enable DND when they leave their desk, the hunt ring and rings that extension, never sending the transfer to the hunt group's voice mailbox.

Can I fix this issues on this system? Or am I out of the scope of the Partner?

Thanks!

 

[TouchToneTommy]

You would have to go to CALLING groups instead of HUNT groups

 

[monkeyevil]

Yeah, that is what I found after searching.
So what i did for future reference for searches.

Calling groups instead of hunt groups, and return extensions on all AA extensions to themselves.

The boxes for each calling groups works great, but I think I'm going to send each CG to an individual AA. This will let me set the time out back to the original CG extension, and give me a press X action to go to a voicemail box (52-54 in my instance.)

See an issue or an easier way to do that then having 3 separate AA's?

Thanks for the help BTW.