A customer is complaining that they had Caller ID working on a phone (a 34D) and now they say it is not working. The telco is providing caller id, it is working on other phones (18D) just not this phone. Is there something I have to activate for CLID to appear on a particular phone? I don't recall that there is any programming required. We are not logging calls.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
ACS 5.0 and Caller ID not on a phone
- Thread starter jsaad
- Start date
Caller ID should work with immediate ring, but recall that it may take a ring or two before the CO transmits it. If someone else answers the call first, your Partner might not ever get the CID from the CO. Or, even if it arrives, if someone else answers first, your 34D user might not see the CID flash on the display. They should be able to press the line button to see the CID (if their phone is idle, and CID was received.)
If the 34D user is on another call and wants to see CID for an incoming call, program a CallerID Inspect button (F17). While talking on line A, press the Inspect button, which flashes. Then press the desired line, see CID in the display. Press Inspect button again to turn off inspect mode.
If the 34D user is on another call and wants to see CID for an incoming call, program a CallerID Inspect button (F17). While talking on line A, press the Inspect button, which flashes. Then press the desired line, see CID in the display. Press Inspect button again to turn off inspect mode.
- Status
Similar threads
- Locked
- Question
- Locked
- Question
- Question