AcroRead 6.0 under XP crashes seeking Windows Journal Viewer 1

[timjaxon]

I have been running Acrobat Reader successfully from v3 onwards under various operating systems. Version 5.x was working fine and then I recently upgraded to 6 when prompted by the program itself. My current computer is a compaq Evo N115 notebook.

Once 6 was downloaded, it did something weird on installation. It threw up a window called Windows Installer and appeared to be trying to install Windows Journal Viewer. Unable to find the file, it prompted me to give a location for the file (which I don't have, since the OS was preinstalled on the machine and I can't find the file on the install disk since I don't know its name). Cancelling out of the installation didn't work and caused the computer to crash.

Now I cannot use Reader 6.0 and every time I try to start it by clicking on a .pdf, the effect is to start this installation stuff again, and cause the computer to hang. I can usually resolve the problem only by using task manager to force an end to the Windows Journal Viewer program, but I now can't read any .pdf files.

I have of course tried the obvious step of removing Reader 6.0, trying to roll back to 5.0, and when that didn't work then doing a clean reinstall of 6.0 after clearing the registry using a program for this purpose.

Could someone please help?

 

[andrake]

When Acrobat 6 opens, the OS tries to reinstall Journal viewer. In Windows 2000 this is a program that is loaded from the WindowsUpdate site. I believe it is an optional windows component in XP. In 2000, go to the Control Panel, Add/Remove Programs and uninstall Journal Viewer. In XP, you will need to click on the remove windows component and find Journal viewer. I would suspect it would be under accessories.

 

[klh7957]

I am not sure if your question was answered or not. I had the same problem and found a download for Windows Journal Viewer 1.5 for Adobe through the internet search. This solved the problem. Address is listed below. Type it exactly the way it is stated:

http://www.microsoft.com/windows2000/downloads/tools/redir-journalviewer.asp

They have the downloads for other versions of windows.

 

[sanderdl]

If you rapidly press cancel quite a few time during that microsoft installer screen Adobe Reader will start normally. So, I don't need this journal viewer and to be honest, I don't want to have it. Does anyone know how to bypass the installation of the journal viewer?