it could be the version of acrobat. I've had problems if the version of the reader is not the same as the file. It all depends on what version the document was saved in.
If 4.0 and your reader is 2.0 you wont be able to read it. If your reader is 3.0 and the doc is 4.0 you wont be able to read it.
Check your version and make sure you have the latest. If you still run into problems, check the adobe site for patches and faq's.
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