Hello,
All of our Mac G5 (OS 10.3.9) computers have CS 2 Premium. We install it with the default options, and do not customize any permission. We have done the exact same updates on every computer, and only one is having a problem.
After we have updated Acrobat on all computers to version 7.0.7, we have properly initialized the application, and provided the Administrator's password (as a routine for Mac Acrobat) during the initialization process. However, on ONE (1) and only one of these computers, every time the user logs onto the computer and opens Acrobat, it prompts for the Administrator's password like it has never been initialized. We have tested with different user accounts, and only the Administrator account logon does not get the prompt. Even if we make an account an Admin, it still prompts once, and of course, the problem re-occurs when the account is set back to standard.
We decided to uninstall the entire CS, delete all of the preferences that we could possibly think of, and re-install it but all that did not fix anything. Temporarily, we have installed Adobe Reader 7.0.7 on this computer to give the user at least the capability of opening PDF files. Then, we have found another "weird but good" thing is that if the user opens the Adobe Reader first and keeps it running, she can open up Acrobat Pro with no problem.
Any help or suggestion is greatly appreciated!
All of our Mac G5 (OS 10.3.9) computers have CS 2 Premium. We install it with the default options, and do not customize any permission. We have done the exact same updates on every computer, and only one is having a problem.
After we have updated Acrobat on all computers to version 7.0.7, we have properly initialized the application, and provided the Administrator's password (as a routine for Mac Acrobat) during the initialization process. However, on ONE (1) and only one of these computers, every time the user logs onto the computer and opens Acrobat, it prompts for the Administrator's password like it has never been initialized. We have tested with different user accounts, and only the Administrator account logon does not get the prompt. Even if we make an account an Admin, it still prompts once, and of course, the problem re-occurs when the account is set back to standard.
We decided to uninstall the entire CS, delete all of the preferences that we could possibly think of, and re-install it but all that did not fix anything. Temporarily, we have installed Adobe Reader 7.0.7 on this computer to give the user at least the capability of opening PDF files. Then, we have found another "weird but good" thing is that if the user opens the Adobe Reader first and keeps it running, she can open up Acrobat Pro with no problem.
Any help or suggestion is greatly appreciated!
