ACR supervisor view web version realtime statistics

[smartedge1]

We have IPO 11.1 with Avaya Call Reporting 4.4.7 which was working well before now .
We noticed there is this strange exclamation mark on the agent web interface which is preventing real-time statistics on the web version to be updated on the supervisor view and wallboard real time . Have attached the error for your reference .
This errors goes away after rebooting the server or restarting the services and later reoccur .
Has anyone experienced this issue before ?.

 

[msalvary]

I have never experienced this before. However, if it happens again, from the Supervisor web portal, Realtime page, ensure the agents have the necessary channels and skills assigned to them.