BrianCosta
Systems Engineer
Hi ...
I have completed installed and configured Avaya ACR CC, I created the shortcode as follows:
Code: 6XX
Feature: Dial Extension
Telephone Number: 701|>>6N
and in ACR Skillset: Skill Routing Identifier: I entered 601,
In defining this through the document:
Skill Routing Identifier: The shortcode/tag configured in IP Office identifies routing to this skill group. It’s important to know that what is entered into this field must match how it is entered into IP Office Manager or Voicemail Pro.
In IPO Manager, ICR if I put in destination field 601 it routes directly to agents ACR MM1 ( 701 CC ) and then to agents
when programming through the document in section VMPro:
i. In the Destination eld, type in the Contact Center Hunt Group extension previously
created in Avaya IP Office.
iii. In the Description eld, enter the tag (Skill Routing Identifier) of the Avaya Call Reporting
Contact Center Skill Group that you will program later in Avaya Call Reporting Contact Center.
this means to enter the ( 700 HG ) and in the description ( 601 tags).
when doing this, the calls will not route to skill, ring for 30 sec then route to the fallback group.
as the document, in ACR HG, I just added the SIP Extn (700).
on the Xima website, I see an example of how to work with IPO, I see that the entered extension in the VMPro destination is SIP Extension.
what's the correct on all of this ?????
I have completed installed and configured Avaya ACR CC, I created the shortcode as follows:
Code: 6XX
Feature: Dial Extension
Telephone Number: 701|>>6N
and in ACR Skillset: Skill Routing Identifier: I entered 601,
In defining this through the document:
Skill Routing Identifier: The shortcode/tag configured in IP Office identifies routing to this skill group. It’s important to know that what is entered into this field must match how it is entered into IP Office Manager or Voicemail Pro.
In IPO Manager, ICR if I put in destination field 601 it routes directly to agents ACR MM1 ( 701 CC ) and then to agents
when programming through the document in section VMPro:
i. In the Destination eld, type in the Contact Center Hunt Group extension previously
created in Avaya IP Office.
iii. In the Description eld, enter the tag (Skill Routing Identifier) of the Avaya Call Reporting
Contact Center Skill Group that you will program later in Avaya Call Reporting Contact Center.
this means to enter the ( 700 HG ) and in the description ( 601 tags).
when doing this, the calls will not route to skill, ring for 30 sec then route to the fallback group.
as the document, in ACR HG, I just added the SIP Extn (700).
on the Xima website, I see an example of how to work with IPO, I see that the entered extension in the VMPro destination is SIP Extension.
what's the correct on all of this ?????
