ACR 10.1.2 - Ident authentication failed for user "eware" issue

[tonymoo]

Hi Guys,

I am Installing ACR 10.1.2 to interface and record selected calls from an Avaya CM 5.2.1 system. ACR version is 10.1.2 on RHEL 5.7 32bit.

I have followed all the steps outlined in the manuals and when I tried connecting to ACR via different browsers, both locally and from other PCs, I draw a blank.

Checking the acr.log file on the server gives the error:
FATAL com.swhh.cs.j.b - startService waiting due exception checking database FATAL: Ident authentication failed for user "eware".

Any ideas/clues how to resolve this?

Thanks and regards

Tony

Systems & Communications Engineer

 

[tonymoo]

Oops!!! This post was meant for the Avaya CM forum, please ignore.

Thanks,

Tony

Systems & Communications Engineer