Acquiring Trunks

[nurser]

Is there any way I can acquire trunks/routes via a CTI application?
I need to get all relevant CTI information (DNIS, CLID etc.) out of SCCS 4.2 before an agent answers the call?
I ultimately need to be able to search and replay calls on our voice recorder by DNIS when no agents have answered calls.

 

[TheWorkingMan]

You can use Nortel TAPI service provider. You will have to AST enable the trunks that you wish to monitor. Then the recording application will have to be a TAPI client.

 

[nurser]

Any way I can use non-TAPI SCCS?

 

[TheWorkingMan]

Not sure about that?? The only way that I know of getting the information that you are looking for is from a TAPI.

TWM