ACQ AS:

[mickyspring]

I have around 50 2004P2 sets in my ACD queue, but I have 6 set's where the ACQ AS: is showing either "TN" or "TN AST-DN", and i need the have "AST-POSID". I have ICRA in the CLS and AST 00 03 for the keys to be recorded. If i delete a set, the ACQ AS comes back as just TN. The call center is a CC7.
DES CSTSVC
TN 096 0 00 26 VIRTUAL
TYPE 2004P2
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 001
CUR_ZONE 001
ERL 0
ECL 0
FDN 3222
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFD CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDN DNO3 MCBN
VOLA VOUD CDMR ICRA MCDD T87D KEM3 MSNV FRA PKCH
CPND_LANG ENG
RCO 0
HUNT 3222
LHK 5
LPK 5
PLEV 02
DANI NO
SPID NONE
AST 00 03
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 7 8 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 2011 0 1058
AGN
01 NRD
02 MSB
03 SCR 3813 0 MARP
CPND
NAME MARTHA SALDANA
XPLN 14
DISPLAY_FMT FIRST,LAST
04 SCR 4813 0 MARP
CPND
NAME MARTHA SALDANA
XPLN 14
DISPLAY_FMT FIRST,LAST
05 ACNT
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 3222
17 TRN
18 AO6
19 CFW 16 3668
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 5 AUG 2014


NACT

 

[CRIMobile]

We had a similar issue and also have an AACC Rls 7. Our CS1K is rls 7.5 so instead of ICRA our COS prompt is RECA. We had no problem getting the TN or AST-POSID to acquire but could not get the AST-DN to aquire. We found that if we restarted the service in the ACR server named "Avaya Call Recorder" that the we would get the AST-DN to acquire and show in the TNB printout as it should. We then had to get the ACR server patched to the current level and this corrected our problem and we did not have to restart the ACR service to get the DN to acquire properly.
Crimobile

 

[mickyspring]

We checked the patches earlier this year and supposedly it was up to date, but I'll check again. Thanks