ACO - Call Listen not working

[dsm600rr]

Hello all,

Have an ACO Customer that is requesting the ability to have two managers listen in on employee calls. They both have J179's with a Side Car.

I have created a Call Monitoring Group with the two managers and selected all users to be able to be monitored.

The two managers have presence buttons for all the other extensions, however when they press the presence button on an extension to listen in on the active call it is just dead air, the phones says it is connected.

Thoughts?

ACSS

 

[critchey]

The manager needs to have can intrude turned on (under telephony on the user) and the users that will be listened in on need cannot be intruded turned off.

The truth is just an excuse for lack of imagination.

 

[dsm600rr]

critchey: This is Avaya Cloud Office.

ACSS

 

[teletechman]

And as such a Ring central issue. Last time I talked to Avaya about the ACO he said he had little to no access to the instance.
Mike

 

[critchey]

Oops my bad

The truth is just an excuse for lack of imagination.