ACE has recently started randomly throwing errors like the one below. Nothing in our config has changed. Any ideas on what I should check?
Code:
Event Id: 1384744254831
Event Timestamp: 2013-11-18 11:34:03.602 -0500
Event Class: FAULT
Event Type: ACE.ERR.ADDRESS_MANAGER.ADD_ADDRESS_FAILED
Event Severity: INFORMATION
Event Source: Cell01,Node01,server1:ADDRESS_MANAGER
Event Message: The service provider rejected the request from ACE to monitor the transformed address. Please verify that the service provider supports monitoring of the address, or change ACE address manager rules to route the received address and web service combination to the correct provider.
Event Context: [
Details = A request response has returned with an error: sendRequestAndAwaitCompletion():Error - An Error has been returned by the Service Provider for the request Id[541fe42f-a703-444d-b5fe-37f256479aca] and Request Type[AddAddress] with errCode[Destination Invalid State. and sp errCode[200] and sp exMessage[SIP 200 OK CSTAErrorCode:invalidDeviceID]
Received Address = tel:33333
ErrorCode = 13006
Web Service = CALL_NOTIFICATION_V3
Service Provider Error Code = SP (Service Provider) errCode[200], SP exceptionMessage[SIP 200 OK CSTAErrorCode:invalidDeviceID]
systemId = Cell01,Node01,server1
Transformed Address: = tel:+33333
Service Provider Protocol = tr87
Description = The service provider rejected the request from ACE to monitor the transformed address. Please verify that the service provider supports monitoring of the address, or change ACE address manager rules to route the received address and web service combination to the correct provider.
entityId = ADDRESS_MANAGER
Service Provider Name = IVP1AES3
]