ACDN

[giantman]

Good afternoon. I have created an ACDN number with NCFW to an outside number. When calling the number from internally in the office the call will re-direct to the outside line but if you dial the number from the outside the call gets re-directed to Call Pilot from which that number was removed from the system. Need to figure out why when the call comes in from outside the PBX that it does not NCFW to the other outside line. Soemthing to do with restriction levels ?

As always thank you for your assistance.

 

[johnpoole]

has to do with the ncos/targ of the inbound trunk. with a maxp 1 acd, try the acod as opposed to ac1

john poole
bellsouth business
columbia,sc

 

[giantman]

John

The MAXP should be changed to acod versus MAXP of 1 ?
Just wanted to be clear as to what I was changing and trying to understand the change.

Thanks.

Lou

 

[mluckie1]

maxp stays as 1. He ment to add the acod then number you want to reach in the NCFW. also check to make sure that there is no IDC table that would change the number to another number. It sounds odd that you went to voicemail when there is nothing directing that number to VM.

 

[johnpoole]

rdr data has to be strange to get to mail. yes make the ncfw acod plus the number

john poole
bellsouth business
columbia,sc

 

[giantman]

John / mluckie,


Just getting to know the Nortel system here. Forgive this dumb question but what is ACOD and would that entry be entered in the NCFW followed by the number ?

There is alot to learn on this Nortel system. Just happy there is this forum for assistance.

 

[johnpoole]

acod is access code. place a call from a display set, put it on hold, pick it up and you will see acod and member of the route you used.. ld 21 prt rdb, will give you all the routes in your switch and the acod of each>> ld 80 trac 0 xxxx (acod) will give you the status of all the trunks in that route.. ld 21 ltm return return will list all the trunks in your switch

john poole
bellsouth business
columbia,sc

 

[NARSBARS]

johnpoole,
What are the other restrictions to look for when allowing ACOD dialing?

NARSBARS

 

[Jaccodo]

If you change de NCFW to the ACOD + the number you will not get around the IDC table. This is for Incomming Digit Conversion. So, If this is the problem you must check the incomming route first.

The outgoing route is good because the test from a internal phone goes well.

My quess is that the IDC translate the incomming number to the number of the voicemail system.

If you know the RDB for the incomming route then first check the IDC table number witch is set in the RDB.

LD 21
REQ prt
TYPE RDB
CUST 0
ROUT x

now scroll back to the IDC prompt and check the number at the DCNO and NDNO prompts.

Now print the IDC tables in LD 49.

REQ prt
TYPE IDC
etc..

Now find the number that you found and check if the number of the ACDN is in this table (or 1 or more digits of it).

If so the IDC table must be changed.
YOU CANNOT CHANGE AN ACTIVE IDC TABLE. This can cause IDC corruption.

You must change this table with a mirror/shadow table.

First make this shadow table(like the current table) and assign this to the RDB of the incomming route. Then make the change to the IDC table that was the route before and change the RDB again to set the orriginal IDC table on this route.

Now test if the calls still going to voicemail instead of the number of the NCFW.

Goodluck,
Jacco.