ACDN Setup? 2

[JonnyBravo1]

I think I need to setup an ACDN, but not sure. I have a 2008 with ext. 2161 on it. I want to take 2161 off of that set and forward 2161 to an external trunk. Any ideas how I would set this up?

 

[johnpoole]

2 ways to do that (out of 20).. maxp 1 acd is simple

chg
2008
x x x x
echg yep
key 0 nuk

and that is done
ld 23
new
acd
0
2161
maxp 1
ncfw 9xxxyyyy

return thru all the other prompts, that acd is always in nights due to zero actual agents..

here's the burn...(sometimes) in the cdb under options cff or cfo.. call forwarding or call forward originating.. means does the ncos to the station (fdn) or the inbound trunk control the allowed ncos.. with a maxp 1 acd it has to be the inbound trunk, acd does not have an ncos... so if your inbound trunks have an ncos lower then the ncos needed to make the call, the maxp 1 will work internal, from a station that has an nocs high enough to make the call, but may not work from external if the ncos of the inbound trunk is to low...

so you may want to use a soft set, if your station is on tn 4 0 0 0 and is a 2616, then new 2616 4 0 0 16 cls fna cfxa, and scpw 1234 plus a cfw 8 key along with key 0 scr 2161.. after you build it (with a good ncos) then use rcfw and the scpw to hard forward it.. and that would require opt cff in the cdb (rdr)

this is a lot of text mostly i'm at home and bored, plus i have no way of knowing your comfort level with the gray box. if you follow this forum for long you'll be helping me. if you need any of the code for this let us know, one of us will post it

john poole
bellsouth business
columbia,sc

 

[Reusser]

several ways

Dummy acd
ld 23
Req: New
Type: acd
ACDN: <-- enter your number you want tyo forward
MAXP: 1
NCFW: <-- Enter the number to forward to include access code


phantom TN
ld 10
Req: new
Type: 500
TN: <-- enter an available phantom TN
NCOS: <-- give NCOS that can dial number you want
CLS: CFXA
FTR: DCFW xx zzzzzzzzzzz (xx is number of digits needed to dial and z are disgits to dial - again must include access code)

you could also use CDP - more complicated but easier if you have multiple numbers goind to same location.

 

[johnpoole]

or use a cdn,

ld 23
new
cdn
2161
dfdn 9xxxyyyy

or use the acod instead of the ac1 (9), that may bypass ncos but not tgar/targ

john poole
bellsouth business
columbia,sc

 

[JonnyBravo1]

Thanks a lot guys! Ld 23 worked great!