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acdn ring count

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jeez798

Technical User
Feb 23, 2015
19
US
hi all
I have cs1000 call 4 digits to an acd line then press 2 to enter id
it's connected to a nuance modem ,when I press 2 it takes 4 rings
to say enter your id is there a way to chg to 2 rings like it was before thks for any help
 
we call 4500 and press 2 it rings 4 times and hear enter your id,
I checked the server four lines going in look like hunt lines
so if more than one person call at the same time they all get respond
acdn 4500
ncfw 4388 which is call pilot
type acd
ovth 2047
 
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