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ACD

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fruni

MIS
Sep 26, 2002
51
IN
Hi Guys,

It is great to be in touch with u gusy. Can anyone of u help me configuring RAN (welcome announcement)to an ACD queue before the agent handles the call?


thanks
fruni
 
What do you need spacific help with?
What type of announcing equipment are you using?

RANs routs are built first - LD 16
Trunks are built next - LD 14
Crossconnect - depends on equipment used
FRRT and SRRT assignments to the ACD que in LD 23
 
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