It is great to be in touch with u gusy. Can anyone of u help me configuring RAN (welcome announcement)to an ACD queue before the agent handles the call?
What do you need spacific help with?
What type of announcing equipment are you using?
RANs routs are built first - LD 16
Trunks are built next - LD 14
Crossconnect - depends on equipment used
FRRT and SRRT assignments to the ACD que in LD 23
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