acd transfer to voice menu

[1badboy]

On our 81C suc.3, when an acd user in our call center transfers an outside call to a voice menu on our mermail ver.13 and attempts to make a selection they get "your call cannot be completed at this time". If the acd user simply dumps the call into the voice menu the caller is able to make selections and complete the call. Is there a way to allow the acd user to transfer to the voice menu AND make the selection for the customer and complete the call? acd=2216, menu extension built on a phantom with fna,sfa. Thanks, 1bb

 

[acewarlock]

Why did you build a phontom, why not an SDN on MM?

 

[johnpoole]

the agent should be able to make the selection if they stay on the phone past answer supervision.. at that point it's a conf call.. i would point a cdn or maxp1 or even a phantom to each of the outside lines in that menu.. then if the acd agent wanted to transfer to boston, transfer 80001, shorter then 91800xxxxxxxxx.. keeps the caller off of the mail channel.. i do not usually use phantoms, i don't like wasting license..

john poole
bellsouth business
columbia,sc