ACD Transfer to external toll-free

[CTarv]

We allow for a few "warm transfers" out of our call centers to other companies. These are set up as ACDNs that NCFW to the toll free number. If someone in our call center receives a call and transfers to that extension immediately, the call is transferred. If there is any hesitation in the transfer, you cannot transfer the call at all. You can connect to the external number, but you cannot complete the transfer.

Any ideas on this one? I've posted one of the ACDNs below for reference:

TYPE ACD
CUST 0
ACDN 1760
MWC NO
DSAC NO
MAXP 22
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 91866524xxxx
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

 

[bigindian65]

probably not the que build, only need 2 prompts, should be maxp 1 though.

Mato' Was'aka

 

[CTarv]

I had maxp 1 earlier in the day. I changed it in the office chance it might make a difference. It didn't change it either way.