ACD to remote office

[thertel00]

I setup an ACD (0648) that forwards to our office in Denver. If I call the local DID (619-794-0648), it rings through. If I call the toll-free number (866-592-2107) that is pointed to the DID, it does not even ring, it just disconnects. Here is the ACD:

REQ prt
TYPE acd
CUST 0
ACDN 0648

TYPE ACD
CUST 0
ACDN 0648
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 917202284146
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO

 

[johnpoole]

not the acd, either your 800 provider stops the transfer or the inbound trunk has an ncos that is not allowed to make that call.. couple of ways to change that ncos, net cdb option to cff and use rfcw to remote forward that number or leave the opt cfo and either lower the frl of that call or increase the ncos of the inbound trunk

john poole
bellsouth business
columbia,sc