ACD to overflow to an existing mailbox... not working

[no-sme-here]

They want ACD 555 to overflow to an existing receptionist mailbox at 522. I created a new ACD (581) with maxp at 1 and NCFW set to 522 and then added that to ACD 555 as OVTH. They get all the agents to set as make busy and place a test call and it rings 3 times then goes to an announcement "extension 690... That mailbox is not set up." Where is it getting 690 please?
Here is ACD 555:
TYPE ACD
CUST 0
ACDN 555
MWC NO
DSAC NO
MAXP 10
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 7
FRT 4
SRRT 7
SRT 20
NRRT
FROA NO
NCFW 556
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 1
TOFT NONE
HPQ NO
OVDN 581
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 9
IVR NO

Here is my new ACD:
TYPE ACD
CUST 0
ACDN 581
MWC NO
DSAC NO
MAXP 1
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 522
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
IVR NO

Thanks in advance!

 

[yyrkroon]

You can't overflow into a close Q or dummy Q (MAXP=1). When all agents are logged out of 555, calls will take the NCFW path of 556...what's 556?

 

[KCFLHRC]

Seems like a convulated way of programming this. Keep in mind the originally dialed DN will be carried into VM. Why not just overflow to mail and put 555 in as an extension DN on mailbox 522.

 

[no-sme-here]

Thank you both. Yes KC, I suppose it is huh? Thank you for the suggestion! I will try that.

 

[no-sme-here]

Here are my changes to the hunt group (Nortel calls them ACD's) and I added DN 555 to mailbox 522. Still though, if all agents are busy the next caller rings "forever" til' someone available. Is it a timer thing? Trying to look up SRRT and SRT. Etc.

ACDN 555

TYPE ACD
CUST 0
ACDN 555
MWC NO
DSAC NO
MAXP 10
SDNB NO
ISAP NO
AACQ NO
RGAI NO
ACAA YES
FRRT 7
FRT 4
SRRT 7
SRT 20
NRRT
FROA NO
NCFW 505
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 1
TOFT NONE
HPQ NO
OVDN 505
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 9
IVR NO

Thanks for looking.

 

[MossEng]

Your issue is you have not enabled Timed Overflow, set TOFT to 2 (2 Seconds) then after a call has waited for 2 seconds it will go to the overflow DN (OVDN) 505.