ACD to long distance numbers

[chancal]

Hey guys,

I'm pretty this is why my acdn isnt working. It is a system safety feature to not allow any kind of call forwarding to long distance numbers, correct? There is no way to turn it off for 1 particular ACDN?

 

[pbxn]

What are you entering in the ncfw prompt? Is it just the number or are you leading with your outside line number (9 etc)?

 

[johnpoole]

better way to do that is with

ld 18
REQ  new
TYPE ssc
LSNO 81
NCOS 7
DNSZ 21
        24

SIZE 10
WRT  (ADDS: MEM: 67 DISK: 0.1)
STOR 1 912325553225

now any user ssc 81 can call that number..

on the other side of the coin, ftr cff needs to be cfo, then in the orignating ncos is high enough to make the ld call, any station cfxa can forward to the acd dn... that lets you set key x cfw 4, stopping that same cfxa station from forwarding to 1900hotstuff. you may need to change the ncos of your inbound trunks so they can complete the call.. they are the orig ncos on an external call that terms on a station that is cfxa


john poole
bellsouth business
columbia,sc

 

[chancal]

I am entering the 9 in front.
NCFW 91303xxxxx71

ive tested to make sure i didnt program something wrong in the acd. it works when put in a local number.
But when i put in this long distance number, it just goes straight to reception.