ACD takes 4 rings to answer....

[telezapper]

I just built my first ACD.....

When I dial the CDN it rings 4 times and then answers. Is there a way to get it to answer on the first ring?

Thanks!

 

[cmawbey]

The number of ringing cycles, can be set on a system wide basis. Earlier versions of software, systems up to Release 18, only allowed one choice for the normal setting and one for the distinctive ringing setting.
Later versions of software, Release 20 and later, allow more flexibility. Three independent settings for each of the normal and distinctive ringing cycles can be programmed.
Each extension can be programmed with one of the three settings using the RCO prompt.
The ringing cycle time is based on the duration of one internal ring. It is the sound of the bell ringing on the telephone, not the duration of the ringing tone you hear when calling the extension. A guide to the correct setting, is to say that a ringing cycle is 5-6 seconds long. It consists of 2 seconds of ringing and 4 seconds of silence, then it repeats.

Printing the current settings.
The current settings can be printed by using LD 21. Print out the Customer Data Block (CDB) or RDR_Data block for later versions of software. (Release 20 or later.)

Checking the current Settings. Meridian 1 Up to Release 18.
Check the prompts CFNA and DFNA. The value will be in the range 1-15.
These are the only settings that can be changed.

Checking the current Settings. Meridian 1 Release 20 and later.
The RCO prompt for the extensions is only available on machines with Release 20 or later. This allows more flexibility in the settings. There are six prompts that define the number of ringing cycles. CFN0, CFN1 and CFN2 are the normal ringing cycle settings and DFN0, DFN1 and DFN2 are used for distinctive ringing.

To change the setting on systems prior to Release 20.
LD 15
REQ CHG
TYPE CDB
CUST 0
Press the Enter key (Carriage Return)until you see the prompt.
CFNA
Enter the new value for the number of normal ringing cycles.
DFNA
Enter the new value for the number of distinctive ringing cycles if required.
Press the Enter key (Carriage Return) until you see the REQ prompt again.

Meridian 1 Release 20 and later.
To change the setting.
REQ: CHG
TYPE: RDR (CDB release 20 only)
TYPE RDR_DATA
CUST 0
Press enter until the timer prompts are reached
CFN0 Amend the settings to your requirement.
CFN1
CFN2
DFN0
DFN1
DFN2
Press the Enter key (Carriage Return) until you see the REQ prompt again.

Most of your extensions will be using the CFN0 setting and you will find that extensions will have a RCO setting of 0. If you create a new extension the RCO prompt defaults to 0. RCO 1 refers to either CFN1 or DFN1 and RCO 2 refers to CFN2 or DFN2. The extensions can be set for either normal or distinctive ringing. The majority will be normal ringing. Set each extension to the required value of RCO in LD 10 or LD 11. If you are using MAT the change is made via Station Administration. Select the extension and modify the RCO value via Features. Select the RCO No Answer Ring Cycle Index in the features list.


Colin

 

[1brc]

I believe this to be incorrect for this application. In ld 23 when you build the acdn you will have a prompt "FRT" this is the amount of time in seconds before the call goes to the ran route. If you want the RAN announcer to get the call immediatley the at the "FROA" prompt answer yes. That will send the call directly to the ran route. I think this is what you wanted to know.

 

[telezapper]

I have FROA set at yes...still takes 4 irngs!

DARN!

 

[PERRYPJ]

HOW MANY RAN TRUNKS DO YOU HAVE ANSWERING

OLD ROLMEN WORKING ON NORTELS

 

[mikeyb123]

I take it that the agents are on call forcing?

Happiness is.....