Hey All,
I just built my first acd small 5 agents and I added a xmwk for the voice mail if callers extend the 60 second wait time in hold queue. I have 3 issue i am hoping the experts can help with. The Symposuim CDN transfers to the ACd if all agents are busy the are held with music for 60 then told they are going to voice mail. at that point i get 4 rings to voicemail what i would like is to have no rings just go to voicemail greeting. 2.at the same time caller are going to voice mail key 12 is flashing on the agents. 3 when all agents are busy the first call goes to voicemail the second caller gets a busy signal. how do i correct without adding a roll over. Thanks all I have printed a TN ACD as well thanks
DES 2216
TN 005 0 00 15
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN 4777
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD
MWA LMPX RMMA SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 4777
LHK 4
LPK 3
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
RMTN
KEY 00 ACD 4628 0 5628
AGN
01 NRD
02 MSB
03 SCR 4655 0 MARP
CPND
NAME JENNIFER MELENDY
XPLN 16
DISPLAY_FMT FIRST,LAST
04 XMWK 4777 2628
05 TRN
06 AO6
07
08 ASP
09 DSP
10 DWC 4628
11 ACNT
12 SCN 2628 0 MARP
CPND
NAME FLOOD VOICEMAIL
XPLN 27
DISPLAY_FMT FIRST,LAST
13 ADL 16
14 ADL 16 918003313282
15 XMWK 4777 4655
ACD
>LD 23
ACD000
MEM AVAIL: (U/P): 2343046 USED U P: 571515 132862 TOT: 3047423
DISK RECS AVAIL: 256
ACD DNS AVAIL: 242 USED: 58 TOT: 300
REQ PRT
TYPE ACD
CUST 0
ACDN 4628
TYPE ACD
CUST 0
ACDN 4628
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 30
FRT 2
SRRT 35
SRT 46
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 4777
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 300
HPQ NO
OCN NO
OVDN 3777
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 21
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
I just built my first acd small 5 agents and I added a xmwk for the voice mail if callers extend the 60 second wait time in hold queue. I have 3 issue i am hoping the experts can help with. The Symposuim CDN transfers to the ACd if all agents are busy the are held with music for 60 then told they are going to voice mail. at that point i get 4 rings to voicemail what i would like is to have no rings just go to voicemail greeting. 2.at the same time caller are going to voice mail key 12 is flashing on the agents. 3 when all agents are busy the first call goes to voicemail the second caller gets a busy signal. how do i correct without adding a roll over. Thanks all I have printed a TN ACD as well thanks
DES 2216
TN 005 0 00 15
TYPE 2216
CDEN 8D
CUST 0
AOM 0
FDN 4777
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD
MWA LMPX RMMA SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUA DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 4777
LHK 4
LPK 3
PLEV 02
CSDN
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
RMTN
KEY 00 ACD 4628 0 5628
AGN
01 NRD
02 MSB
03 SCR 4655 0 MARP
CPND
NAME JENNIFER MELENDY
XPLN 16
DISPLAY_FMT FIRST,LAST
04 XMWK 4777 2628
05 TRN
06 AO6
07
08 ASP
09 DSP
10 DWC 4628
11 ACNT
12 SCN 2628 0 MARP
CPND
NAME FLOOD VOICEMAIL
XPLN 27
DISPLAY_FMT FIRST,LAST
13 ADL 16
14 ADL 16 918003313282
15 XMWK 4777 4655
ACD
>LD 23
ACD000
MEM AVAIL: (U/P): 2343046 USED U P: 571515 132862 TOT: 3047423
DISK RECS AVAIL: 256
ACD DNS AVAIL: 242 USED: 58 TOT: 300
REQ PRT
TYPE ACD
CUST 0
ACDN 4628
TYPE ACD
CUST 0
ACDN 4628
MWC NO
DSAC NO
MAXP 5
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT 30
FRT 2
SRRT 35
SRT 46
NRRT
FROA NO
CALP POS
ICDD NO
NCFW 4777
FNCF NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT 300
HPQ NO
OCN NO
OVDN 3777
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 21
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
LABEL_KEY0 NO
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE
