ACD? Supervisor Ready Mode

[sos2715]

NEAX 2400 IPX w/ ACD
Global Navigator
QueWorx


Is there a way for a call center supervisor to put an agent in READY mode besides going to their desk and taking them off of WORK mode?

The supervisor wants to be able to sit at their desk and put an agent in READY mode.

Steve

 

[pave35]

There are supervisor tally codes to perform functions like this.
I'm not familiar with the 2400 ACD but I know they exist. Someone else should be able to post the code though.

 

[grh959]

tally key 033 ext and # will do the trick.

Gary

http://www.gcti.com/contact.asp

 

[sos2715]

YEP, that did the trick

Thanks!!

 

[pave35]

Wadda you know!
Same as the Tally code for CCW in the 2000. I should have known that.