ACD software for Magix

[ghostinzman]

Is TASKE the only software available to manage calling groups on the Magix? Are there any other options?

 

[phonesrus]

Check out

http://www.aateledata.com/

for their CallWhere lite and Pro, both windows based and a network version also!

 

[phonesrus]

Disregard the above post I mis-read the title, sorry!

 

[Danny28]

As far as I know, the only way to actually "manage" Magix software including the calling groups is to do it through the program provided WinSPM.

TASKE software doesn't "manage" call queues. It is simply reporting software for phone and line usage. If you buy the TASKE Contact product, it will provide reporting capabilities for everything you'd want including calling groups, queues, agents, and the like. They also offer a cheaper version called TASKE Essential that does many of the same things but on a smaller scale. Essential doesn't support special reports on calling groups. You can however pull up information on a each group member being that it is also its own extension. You just wouldn't be able to pull up the queueing stats and specific info on the group as a whole.

 

[Pepperz]

Taske provides an ACD package that allows you to manage calling groups as such. It is different than their call-accounting software. It's pricy, and the only other thing I've ever seen is the Intuity Conversant application, that worked well on a MAgix / Legend, but is not supported anymore.

Pepperzgm at gmail dotte comm

 

[redphone]

Expanets used to sell one called Smart Connect which is now available through Zeacom.

http://www.zeacom.com/