ACD server has problems cotrolling IP Phones

[dejoskii]

A new Call Manager Subscriber Server does not allow remote site TAPI applications to work properly with locally registerd devices in it's Device Pool

The TAPI plugin is installed on the ACD server so the ACD server can talk TAPI to my Call Manager servers. This works about 75% when connecting to a phone from the ACD server but does not work 100%. The 25% is the problem.

This problem only occur when the IP phones are registerd with this new subscriber. When they register to other subscriber in the cluster, it works fine. I have checked that the TAPI version running on the ARC ACD server is the same as the one on the CCM server. what else can I do?

 

[whykap]

Have you added the new subscriber as a TAPI provider in the ARC application?

 

[dejoskii]

Thanks. How do I do this? How do I add the new subscriber as a TAPI provider in the arc application

 

[whykap]

That I am not sure. Unfortunately I am familiar with ARC but not enough to provide this answer. If you have access to the ARC app it should not be that hard to find. It would be under some type of system parameter or the integration set up.