ACD script

[diembi]

Hello,
We have an ACD where arrive calls from line 900 999 111 and calls from 902 000 111.
Is possible configure that ACD (GroupPBX) for this:
- priority calls by DNIS (if the call arrives through 900 999 111 that call must be routed to analog line before than a call that arrives through 902 000 111).
- if a routed call to the analog line is not answered in x seconds reroute the call to another ACD.

Is possible do it configuring an acd? How can i do it? Does exist any script?

Thank you!!!

 

[lalrl]

Do you mean the A-Number with "line"? If so: Based on A-Party-number you can not priorize calls in MD if both A-Parties are dialling the same number in MD110. You need CTI or you must give the caller different numbers.