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ACD Routing

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avalentin

IS-IT--Management
Nov 27, 2003
17
MX
Hi

I have Symposium Call Center ver 4.0, I need to configure a symposium client to attend different calls from different ACD groups... Can I do this in a Skillset?

Than you

Avalentin
 
Yes, assign the user another skillset and he/she will also receive these calls.
 
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