ACD Reports

[davebopp]

I beleive there is a way to capture ACD traffic in my 81C.

Have looked through the manuals and am coming up empty handed.

Can anyone point me in the right direction?

Tks

 

[serge9]

You will need to config the report (see Load 23)
and to creat a tty for the CDR
Use Load 23 to print the reports schedule
it should look similar to
Ld 23
REQ prt
TYPE SCB
CUST 0
CPRD 01 01 12 31
SHR 8
EHR 22
DOW 2 3 4 5 6 7
RFRQ 1
SFRQ 1
ROPT 1 2 3 4 (report Types)
PRIO 7
PAGE NO
AID YES
IDLB xxxx (login ID Rang starting at xxxx)
IDUB zzzz (login ID Rang ending at zzzz)
LOG 50
SRPT YES
TOT4 YES

 

[srmega41]

You will need to build a Schedule Data Block and create a TTY port that is defined as an ACD printer. There is a prompt, STIO, that is used to define the device number of the printer for a specific ACD queue. In the SCB, you define the specifics like collection period, start and end times, as well as the printer(s) for the output.

The SCB is built in LD 23, and the ACD printer is a TTY, built in LD 17 as an ADAN. This does have to be built as a printer, so you may need to verify prompts before it is all set up. Build the printer port first, so the SCB will accept the printer port you have defined.

Hope this helps,

Scott M.