ACD reports problems

[maripaq]

From the SSUP terminal, I type DTOT 1, 2, 3 or 4, depending on the report I want and I get the following error code "ACD050". When I look up the code, it says that the data is not accessible because the system was initialized. I was always able to produce these reports before but since we upgraded our PBX to 25.40, it's like it doesn't keep the data in memory...

Any idea anyone??

Thanks

 

[Supportvzla]

Everytime your PBX initializes you loose your data.
Check the History file:
LD 22
Req PRT
Type AHST

supportvzla

 

[maripaq]

I did look up the History file in LD 22 but nothing about the switch initializing. Still get the same message when I try to produce my reports... ????

 

[PERRYPJ]

CHECK THE USER PROMPT IN THE TTY HIST SEE IF IT'S SET FOR MTC

OLD ROLMEN WORKING ON NORTELS