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ACD reports problems

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maripaq

Technical User
Jul 29, 2003
138
CA
From the SSUP terminal, I type DTOT 1, 2, 3 or 4, depending on the report I want and I get the following error code "ACD050". When I look up the code, it says that the data is not accessible because the system was initialized. I was always able to produce these reports before but since we upgraded our PBX to 25.40, it's like it doesn't keep the data in memory...

Any idea anyone??

Thanks
 
Everytime your PBX initializes you loose your data.
Check the History file:
LD 22
Req PRT
Type AHST

supportvzla
 
I did look up the History file in LD 22 but nothing about the switch initializing. Still get the same message when I try to produce my reports... ????

 
CHECK THE USER PROMPT IN THE TTY HIST SEE IF IT'S SET FOR MTC

OLD ROLMEN WORKING ON NORTELS
 
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