ACD Reporting

[nortel23]

Can someone tell me what can be used for ACD reporting? I've used Meridian Max in the past. I know symposium is available. Are there any more options for a small call center.

 

[EddieDuece]

VX Tracker, or the basic reporting that already resides on the PBX........

 

[lretrievers]

Small Call Center would use a Symposium Express Call Center package. Or, use the C package reports that come with the PBX (not a pretty option).

 

[johnpoole]

for free C package reports is still not a good deal.. but if it's all you've got.. capture it to a txt. open it with excel.. use a macro to modify it.. if your not mr macro, what i use in excel is record then edit.. you can get a decent report but just very basic numbers..

john poole
bellsouth business
columbia,sc

 

[Rixride]

You could try

http://www.merassistant.com/meracd.html

What reports are you specifically looking for?

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[nortel23]

Im looking into getting symposium express. I need to see if reader boards can be attached to symposium express and provide queue information. I have an 81c switch with a call center of about 15 agents.

 

[johnpoole]

reader boards are built as a 2616 display and they can be part of any acd group, symposium or not.. i've installed them with and without symposium.. biggest problem, a cat 5 jack and power in the correct location... not to many jacks or power outlets 6 inches from the ceiling

john poole
bellsouth business
columbia,sc

 

[nortel23]

Has anyone used a system called Centree Suite for call reporting on Nortel befor. Im looking for reporting similar to symposium for our nortel 81c switch.

 

[JFROCHE]

We're looking at ACD Reporting from RSI,

http://www.telecost.com

A time-limited evaluation copy is available for download so that you can try it out. Anyone ever tried it?

Jim