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ACD Reporting txt to database

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goffenhiemer

goffenhiemer

MIS
Jun 16, 2011
1
US
I've been gathering ACD reports for years as TXT files and I'd love to be able to get that info into a database of some sort. What are other using to do this?
 
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Well, with Visual Basic you could parse the text files and import the data into a database. Which type of ACD are you using? The old MAX or CCM?

Let me know if I can be of any assistance.
 
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