ACD Queue

[tjc2013]

Hey all - I am trying to set up a simple acd queue - read through the threads but still having a bit of trouble.

We have a CS1000E release 7.6
I use a mix of the element manager and virtual terminal to configure.

I have two questions.
My phone displays Logged Out - how do I log in and why do I need to?
Why can't I edit FRRT/SRRT/NRRT

Thanks in advance for assistance:


>ld 23

REQ prt

TYPE acd

CUST 0

ACDN 3737


TYPE ACD
CUST 0
ACDN 3737
MWC NO
DSAC NO
MAXP 2
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
ICDD NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
RTQT 0
SPCP YES
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
HOML YES
RDNA NO
LABEL_KEY0 NO
ACNT
NRAC NO
DAL NO
RPRT NO
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
SIPQ NO
IVR NO
OBSC NO
OBPT 5
CWNT NONE

NACT
REQ: prt

TYPE: n

TYPE TNB
TN 220 1 13 3

DATE
PAGE

DES

DES DEPT
TN 220 1 13 03 VIRTUAL
TYPE 1220
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00001
CUR_ZONE 00001
MRT
ERL 0
ECL 0
FDN
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 1925
SCI 0
SSU 0010
LNRS 16
XLST 5
SCPW 3636
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FNA HTD ADD HFA CRPA
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTA SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDD CFXA ARHA CNTD CLTD ASCD
ABDD CFHA FICD NAID BUZZ AGRD MOAD
UDI RCC HBTA AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD VOLA VOUA CDMR PRED RECD MCDD T87D SBMD
KEM4 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 1
EFD
HUNT
EHT
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 3737 0 3762
AGN
01 NRD
02 MSB
03 SCR 3750 0 MARP
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 7000
17 TRN

 

[janaya]

you normally just pick up the receiver, press key 0, enter in your agent id and press #, then hang up.

if you get logged out when you return your handset, change HOML to No. One of those options does that.

You may need to set your agent ID range in the ADS block in LD 23, but other than that it's relatively simple.

On FRRT/SRRT/NRRT - do you have a RAN route defined? If no, you need to create one and put that route number here, then you will get another prompt on when to play the message.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile

http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/